Delivery Times & Shipping Details :
Most orders are processed within 48 hours from the time of order. If there will be a delay we will contact you via email explaining why.
Our exclusive carrier is Canada Post. If you would prefer another carrier we can attempt to use them for your order. We currently only ship to Canada. If you need your package to arrive sooner please advise us and we can do our best to select a new shipping method. Otherwise packages will usually arrive between 5-7 business days dependant on your location. It does not include the time required for PURE Essentials for Life to process, package and ship your order (usually 48 hours).
From time to time, we may have to choose a carrier other than Canada Post. Our primary carrier may have difficulty completing a shipment, while another may not. Situations like natural disasters, work stoppages, service delays, etc. may arise. Rest assured, if we switch carriers, we will maintain a service level equal to or exceeding what you originally requested and there will be no additional charge to you.
International Shipping
We ship only to Canada at this time. If you live outside Canada, we cannot process your order.
All prices are in Canadian dollars.
Product Back Orders:
A back ordered product is one that is not currently in stock, which we expect to have available within two to six weeks.
When you purchase a product on back order, we will ship the item within 2-6 weeks and notify you by email when your order has been shipped. Generally you will not be able to order a product if it is out of stock, however it can happen.
If you order in-stock products with a combination of back ordered products, we ship the in-stock products to you immediately. The back ordered items are shipped within 2-6 weeks at no additional shipping cost. We send you an email notification when we ship your order.
To cancel a back ordered product, simply email us with “Cancel Back Order” in the subject line. Please include all of your contact information with specific instructions in the body of your email. A Refund will then be issued for any backordered products you do not want.
Please note: If we must cancel your back order because products become unavailable, we will email you and refund your payment for those specific items.
Taxes:
Taxes are calculated based on where products are shipped to, not where they are ordered from. All Canadian provinces will be charged 5% GST. Shipments going to Manitoba will also be charged 7% PST on all items. Children's Clothing is exempt from PST in Manitoba under $150.
